Customer Service Policies

If you need assistance, this page is dedicated to supporting you. Included is contact information and policies that pertain to doing business with Ideas 2 Market LLC and the products they provide.

Contact Information

Ideas 2 Market LLC,
40 Lakeshore Drive,
Hudson, Mass. 01749,
Phone: 978-212-5700


Our website uses the PayPal secure online shopping cart. You DO NOT require a PayPal account to checkout. If you are not comfortable ordering online, you may call us to place your order.

Free Flow I:

Regular Order Payment
For regular orders 70% of purchase price must accompany order with the balance due on receipt of order.

Special Order Payment
Special Order is defined as a change to the standard size of the Free Flows and require Payment in full, you must sign off on the design changes for order to be accepted and completed.

Free Flow I Replacements
If replacements are required, either an email which includes; quantity, the hotel name, site address, contact person and phone number or simply call customer service at the 978-212-5700.

Free Flow II & III:

Regular Order Payment
All orders use the normal check out unless the order is for more than 100 units.

Wholesale Orders

If you require an amount greater than 100 units of the Free Flow II & III Products please call 978-212-5700 or email us for details on how to fill your order

Privacy Policy

We respect your privacy! Any and all information collected at this site or over the telephone will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give will be held with the utmost care, and will not be used in ways to which you have not consented.

Wholesale Orders

If you require an amount greater than 200 units of any of the Free Flow Products please call 978-212-5700 for details on how to fill your order.

Shipping & Handling

Unless you contact Ideas 2 Market and make special arrangements, the decision as to which carrier will be used will be the discretion of I2M shipping,

Faulty Equipment

If the units purchased are faulty and are not part of your approved design, please contact Ideas 2 Market, either by email (or call) with the issue, it will be corrected if we are at fault.


Ideas 2 Market warrantees its name brand products for 30 days. If assistance is required, please contact Ideas 2 Market LLC either by email or phone and we will aid you as best as possible.

Retailers and Distributors

I2M is looking for Retailers and Distributors of its products. If you are interested in becoming a distributor for Free Flow Products, please call at the number listed above or send email. We are an equal opportunity provider.

Ideas 2 Market Web Site Use Agreement

Ideas 2 Market has provided this web site ( and all product and service information contained within on the terms and conditions outlined in this "Use Agreement". By using this site, you are agreeing to these terms and conditions. Ideas 2 Market reserves the right to change these terms and conditions from time to time in its sole discretion.

Copyright Information

The information on this Web site is protected by law, including copyright law.

Copyright Notice

All Rights Reserved. Use, duplication, or disclosure is subject to the restrictions set forth in FAR 52.227-19 by the United States Government. Your use of the information contained within and is for informational, personal, and noncommercial purposes only. You may not modify any documents or graphics. You may not copy or distribute graphics or their accompanying text. You may NOT copy the design elements, look and feel, or layout of this Web site. Those elements of the Web site are protected by law, such as trade dress, trademark, and other laws, and may not be copied or recreated in any manner.